Frequently Asked Questions

  • Where is the store based?

    South Surrey, BC, Canada

  • Do you accept orders placed outside of the US?

    We sure do!

  • How long will it take to receive my order?

    Once shipped Canadian orders take anywhere from 2 to 10 business days to arrive. Deliveries to rural areas may take longer.

    Once shipped U.S. orders take anywhere from 4 to 13 business days to arrive depending on your local postal service. Deliveries to rural areas may take longer.

    Once shipped International shipping delivery times may vary between 2 and 12 weeks. Please note that any duties or taxes levied by the receiving country's Customs Agency are the responsibility of the customer, not of The New Mercantile.

  • Do you refund excess shipping charges if it is less than estimated?

    Yes. If the actual shipping cost is over $1.00 less than the estimated shipping cost then I will refund the excess back to your PayPal account. Please note that the shipping charges are estimates. Canadian and some United States locations will cost less and refunds are paid accordingly.

  • Do you combine shipping if I purchase more than one item?

    Definitely. Send me an email when you place your order and I will give you the combined shipping rate.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.